On Day 3 I attended the session led by Acromedia, from British Columbia, on meeting client expectations. This is an area that I intersect with every day at work and I thought it would be good to sit and listen to how others engage clients. Interestingly, the theme of this talk was "Meet them, don't try to exceed them." I've included what I heard in that presentation and inserted my own thoughts as they seem to apply.

SALES PROCESS
If you're a sales person you need to: