On Day 3 I attended the session led by Acromedia, from British Columbia, on meeting client expectations. This is an area that I intersect with every day at work and I thought it would be good to sit and listen to how others engage clients. Interestingly, the theme of this talk was "Meet them, don't try to exceed them." I've included what I heard in that presentation and inserted my own thoughts as they seem to apply.

SALES PROCESS
If you're a sales person you need to:

I compared it to winning the Oscar for Best Picture. Yesterday, pingVision won the top Drupalcon Boston award for Drupal Web Development for its work on the Popular Science migration from Vignette 7 to Drupal. Both Megan Miller and John Mahoney are to be congratulated. They worked hard with the pingVision staff to ensure the project went smoothly.

Usability Testing and Drupal 6

"Yowza!" was the big sound bite I took away from the Usability Testing session. "I didn't expect to feel so stupid. I don't like feeling stupid" "I need a tutorial!" "I already lost the page I just created". Drupal is harder than it looks, and we in the community tend to overlook that. Things that take us 30 seconds can take 30 minutes or more for a new user.