I am on a quest for good customer relationship management software. My preference is to find an opensource solution. There are Drupal and Joomla based solutions like Civi-CRM. At some point I'll sit down and set up Civi-CRM and see what I think about it. However, a few days ago I downloaded SugarCRM CE (Community Edition) and created a local install of it. I've started the process of evaluating it.
If you are interested in setting up a local install, in many ways it is similar to setting up a Drupal install. First you need to have MAMP (for a Mac), WAMP (for a Windows box), or LAMP (for Linux) set up on your computer. Do a Google search and you'll find plenty of information on any one of these. Basically, it stands for Mac-Windows-Linux, Apache, MySQL,and PHP.
Next, download SugarCRM HERE.
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